Head of Commissary Operations

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a Head of Commissary Operations!

The Head of Commissary Operations will oversee operational excellence across all CYM commissaries, focusing on optimizing day-to-day operations, driving efficiency, and ensuring that all products are made and delivered up to CYM standards. Beyond operational management, this role is key to creating exceptional team experiences rooted in CYM's core values.

This position requires a passion for people, customer service, operational excellence, scalable systems, continuous improvement, measurable results, and really good food. This position will lead the Commissary Production, and Distribution teams, establish & maintain strong culture, and continuously guide our production business to operational excellence. 

The Head of Commissary Operations will play a critical role in driving financial performance and managing key metrics, including labor costs, food costs, operational KPI’s, and overall profitability. By aligning operational strategies with financial goals, the Head of Commissary Operations will ensure that CYM’s growth is both sustainable and profitable. As a collaborator and team leader, this role will  partner with other senior leadership including Finance, People, Shop Operations, and Culinary teams to achieve company goals. 

This role is vital to taking CYM to the next level, helping to guide the company through its expansion while staying true to its roots. With a focus on growth, this role will continuously seek innovative ways to enhance systems and processes that deliver consistency and excellence, ensuring that every CYM commissary delivers high-quality food. 

The ideal candidate will combine expertise in commissary food production with strong leadership to elevate CYM’s operational standards, driving success in a fast-paced environment. You are a self -starter and actively seek input and feedback from key stakeholders and shop teams because you know that feedback is the only way to improve our food and systems. You’ll be an inspirational leader for your team, nurture the next generation of leaders at CYM, and do so through our Values (“VIBES”).

This position is based in Washington, DC, and will also oversee our commissaries in Denver, CO and future CYM Commissaries in new markets.

Company Core Values & Expectations:

• Vibrant – Abundantly happy, fun, passionate, playful, and kind
• Integrity  –  Honest, caring, real, and always striving to do the right thing
• Belonging – Work as a team to make people feel welcome 
• Energy – Active, proactive, and work hard to make things happen
• Seize the Moment – Make the most of every opportunity by saying yes, by trying new things, and by being original

As a CYM leader, you’ll make an impact by:

• Mentoring and developing your team
• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods

Your core responsibilities will be:

• Communicate the vision of Call Your Mother to managers and teams and ensure that our vision is executed every day.
• Lead and oversee all Commissary operations, including production, distribution, and quality assurance.
• Oversee labor, inventory, and food cost management to ensure profitability, while maintaining high-quality standards and team satisfaction.
• Ensure that all commissaries comply with health and safety regulations, food safety standards, training and development plans, and company policies.
• Analyze key performance indicators (KPIs) across commissaries to identify trends, opportunities for improvement, and ensure that all operational targets are met or exceeded.
• Quick to react to financial opportunities related to production cost and labor costs.
• Support leaders to ensure that equipment and facilities are maintained at standards necessary to ensure smooth operations and safe working conditions.
• Identify team members with high potential and ensure that training plans are created and implemented to help develop our future leaders.
• Conduct monthly business reviews with the leadership team to review P&Ls, surface customer insights, areas of improvement, and plans to grow the business.
• Maintain constant feedback loops between all relevant stakeholders to maintain an extremely high level of accuracy, food quality, and communication.
• Provide leadership, guidance, and mentorship for direct report managers.
• Be a voice of calm and confidence in high-pressure situations and demonstrate leadership through adept problem-solving.

You’ll be a great addition to the CYM team if you have:

• At least 5 years of experience leading operations functions within a food manufacturing space, including production, food safety, and quality assurance.
• Outstanding leadership skills and the ability to motivate a diverse team in a fast-paced environment.
• Experience implementing production and labor plans that yield the highest quality of product and best-in-class financial performance.
• Experience in and/or knowledge of baking techniques and methods and experience in leading a high-volume culinary operation.
• Demonstrated excellence leading multiple departments across multiple locations.
• Ability to attract, develop, and retain high-performing work teams.
• Experience in identifying and implementing technology to fulfill business needs.
• General knowledge of industry benchmarks for operations, procurement, distribution, etc.
• Sense of humor, positive attitude, and passion for food required!
• Must believe in a hands-on managing style and be willing to lead by example.
• Excellent written/verbal communication and interpersonal skills.
• Analytical skills to identify trends, make operational decisions, and solve problems.
• Bilingual in English and Spanish preferred.
• Ability to travel to oversee operations in multiple markets.
• Flexible schedule and availability to oversee production including evenings, weekends, and holidays

You’ll love working at CYM because:

• Competitive base salary of $120,000 plus bonus opportunity
• We have a friendly, fun, and positive work environment, with a welcoming and supportive team, and opportunities to grow
• A benefits package that includes health, dental, and vision insurance, and 401k, paid vacation, and paid parental leave
• Other staff benefits include, free Call Your Mother staff meals, English/Spanish classes, team-building activities, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.